Santa Clara – ServiceNow announced that Gartner Inc. has named ServiceNow a Leader in the 2017 Magic Quadrant for IT Service Support Management Tools for the fourth consecutive year.
For this Magic Quadrant, Gartner evaluated the ServiceNow ITSM solutions and recognized the company as a leader based on its completeness of vision and ability to execute. ServiceNow has the highest position within the “Leaders” quadrant for its ability to execute in the Magic Quadrant for IT Service Management Tools.
“Customers continue to use the Gartner Magic Quadrant as an important deciding factor in choosing an ITSM solution,” said Farrell Hough, general manager, ITSM and Product Operations, ServiceNow. “We continue to innovate in ITSM, improving the way IT users and practitioners work, and we are investing in new technologies, such as artificial intelligence, machine learning and automation, to help customers achieve new levels of business velocity.”
About The Gartner Magic Quadrant
A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.*
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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